What We Can Do for You

Our expertise in business process outsourcing (BPO) enables us to cost-effectively align practical solutions with the specific outsourcing strategies and needs of our clients. Through the years, we have built a robust infrastructure consisting of state-of-the-art facilities and developed a delivery platform that is strengthened by a seasoned management team.

Whether you are a resort developer, independent exchange company, resort management company, travel club, or resort services company, we can work together to streamline your operations and meet your growth and profitability objectives.

Below are some of the basic services that we provide to our timeshare industry partners:

Inbound Services
• Tele Sales and Order Booking
• Cross Sell and Up Sell
• Customer Support
• Helpdesk Services

Outbound Services
• B2C and B2B Customer Acquisition
• Lead Generation
• Win Back Program
• Database Enhancement
• Mortgage
• Insurance

Back Office
• Benefits Administration
• Employee HR Help Desk
• Payroll Processing
• Recruitment/Resume Data Management

E-Services
• E-mail
• Click to Call
• Live Chat

Internet Marketing Services
• Web development
• Search engine optimization
• Pay Per Click Advertising

Our lead generation, qualification, and appointment setting services will produce a consistent stream of high quality leads into your sales pipeline and allow your sales people to focus on what they really love – delivering the pitch and closing the sale.

Lead Generation

There are several ways to generate leads. As an extension of your sales and marketing team, we will take time to study your products and services as well as how you compete in the market. We will also build a profile of your target clients based on historical buying patterns and preferences. And most importantly, we will make sure we understand your business goals so that we can align our efforts accordingly. Only then can we select the most effective approach to generating your leads.

Cold calling is a powerful lead generation tool, but it requires a well-honed technique. We can confidently say that our technique is second to none – a result of constant recalibration over the years.

Lead Qualification

While you will ultimately decide what a quality lead is, we would normally qualify your prospects based on their budget and purchasing intentions to create a productive sales tunnel.

Our Lead Qualification process is designed to produce both quick response leads as well as strategic leads.

Quick response leads pertain to prospects with an immediate intention to purchase a product or acquire a service. Such leads can easily lead to bookings for sales and service presentations.

Strategic leads, on the other hand, pertain to prospects that require more time before considering a purchase. Such leads need to be nurtured and engaged in a patient and continuous manner.

Appointment Setting

Instead of spending valuable time negotiating schedules and setting appointments, your sales team would be more productive interacting with clients and prospects face-to-face.

Our Appointment Setting service lets you do this. And more. We can also manage schedule changes and provide your clients and prospects with information relevant to the business meeting.

Telemarketing and Sales

Unlike other forms of marketing, Telemarketing lets you bring a message across to your clients, while allowing you to learn from them as well. Telemarketing results in immediate feedback that can be analyzed to help improve your business strategies.

We have an extremely meticulous engagement process, where we get to know your company and your people well. Essentially, we want the consultants representing your company to be as enthusiastic about your products and services as your most passionate employee. At the end of the day, our most important goal is to be part of your team and to be able to add value to your business.

After Sales Program

There’s no reason for you to stop reaching out to a client once you’ve closed a deal. By getting in touch with your existing clients, you can find out if they are enjoying your product or service and see if they have any questions, concerns or suggestions.

More importantly, you have an excellent opportunity to notify your clients about hot new deals and perhaps ask to be referred to people who might appreciate what you have to offer. Not only are you looking out for your clients and building loyalty, you have a chance to expand your prospect database as well.
Let our experienced telemarketing team help take your business forward. Our telemarketing consultants benefit from both customer care orientation and strategic sales training, and are well equipped to turn service calls into sales and marketing opportunities.

Customer Service

Looking after your clients is the best way to retain them for future transactions.
But there’s more to customer service than addressing a caller’s issues and concerns. Customer service inquiries are likewise opportunities to find out if the client is receiving the right type of product or service, and whether they are open to trying others.

As your professional customer service team, we will respond to your clients and prospects in the medium of their choice – be it voice, email, fax, or live chat.